Duraflame DFI-550-0 Installation Guide download pdf (Page 8)

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TROUBLESHOOTING GUIDE

Problem Root Cause Corrective Action

1. No power 1a. Power cord was not plugged into

the outlet.

1b. Circuit board failure

1a. Check that unit is plugged directly into a standard 120 volt outlet.

1b. Contact Customer Service for a replacement main PCBA.

2. Stove does not

turn on manually.

2a. No incoming power from the

electrical wall socket or switches.

2b. Improper operation.

2c. Defective button

2d. Control panel circuit board

failure

2a. Check circuit breakers and move unit to another outlet.

2b. Manually press main power button from front of unit.

2c. Contact customer service to replace the control panel PCBA.

2d. Contact customer service to replace the control panel PCBA.

3.Stove does not

turn on with remote.

3a. Improper operation

3b. Remote control not working

3a. Point directly at center of the unit.

3b. Install new battery into remote control or Replace remote control if

necessary .

4. Flames are not

moving

4a. Defective Flame Generator Drive

Motor

4b. Flame Generator/Spinner

detached from the Flame

Generator Drive Motor

4a. Contact customer service for a replacement Flame Generator Drive

Motor.

4b. Unplug the stove and remove the back panel and check to see if

“Flame Generator/Spinner” is correctly mounted to the Flame

Generator Drive Motor.

5. Flames are not

visible

5. Burnt out LED board 5. Contact customer service for a replacement blue ame PCBA or red

ame PCBA.

6. Flames are not

bright

6. Normal operation 6. Press the FLAME button then press the UP arrow until the ame

setting is on 5.

7. Heater is not

turning o

7. Defective Main PCBA 7. Contact Customer Service for a replacement main PCBA.

8. Heater is not

turning on

8a. Improper operation

8b. Defective heater blower motor

8c. e HEATER function is locked.

8a. Manually press main power button on front of unit.

8b. Replace heater blower motor.

8c. Hold the POWER button up to 10 seconds to activate the heater

function.

9. Not producing

enough heat

9a. power strip/surge protector/

extension cord being used

9b. Location of unit

9a. Plug unit directly into the wall.

9b. Make sure unit is located on an interior wall or away from dray

doors or windows.

10. Unit blows cool or

cold air

10. Defective heater blower assembly. 10. Contact customer service to replace the heater blower assembly.

11. Noise with

heater on

11a. Dirty heater blower motor

11b. Defective heater blower motor

11a. Gently vacuum heater blower vents.

11b. Replace heater blower motor

12. Noise with ames

on and heater o

12a. Defective ame generator

drive motor.

12b. Dented back panel

12c. Warped Flame Generator/

Spinner sha

12a. Contact customer service to replace the ame generator drive motor.

12b. Contact customer service

12c. Contact customer service

13. Power cord gets

warm

13. Normal operation 13. Check your heater cord and plug connections. Faulty wall outlet

connections or loose plugs can cause the outlet or plug to overheat.

Be sure the plug ts tight in the outlet. Heaters draw more current

than small appliances, overheating of the outlet may occur even if

it has not occurred with the use of other appliances. During use

check frequently to determine if your plug outlet or faceplate

is HOT! If so, discontinue use of the heater and have a qualied

electrician check and/or replace the faulty outlet(s).

14. Is it safe to place

unit on carpet?

14. Product inquiry 14. It is safe to place unit on carpet but make sure any ammable

items are at least 3 feet (0.9 m) away from front and sides of the unit.

15. How many square

feet will my unit

warm up?

15. Product inquiry 15. Provides supplemental heat up to 1000 square feet

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Duraflame DFI-550-0 Installation Guide Page 8

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